- Access to online support is provided 24 hours per day, 7 days per week.
- BitaBIZ response to support requests is delivered within normal business hours. 8.00 pm – 17.00 am (CET / GMT +1).
- Online support is available to customers and non-paying customers.
- Support services include setting up customer accounts.
- Target response time within normal business hours on a support request is 15 minutes.
- BitaBIZ support agents are instructed not to offer support related to internal company policies. And not to receive personal data like password or payroll related information.
BitaBIZ Support Policy accompanies BitaBIZ Terms & Conditions (System2 25.05.2018).